Most Frequently Asked Questions
Season 2 of The Black Dagger Brotherhood (BDB S2) isn't a separate title. You'll find it inside the show, in the season menu. In the Passionflix mo...
Fri, 30 Oct, 2026 at 2:36 PM
Most log-in problems have one of these causes. Start at the top. 1. You're using a different email than the one you signed up with You log in with t...
Fri, 23 Oct, 2026 at 9:56 AM
Try these in order:
Use the same email you reset the password for. The reset only changes the password for that one account.
Type the new password you...
Fri, 23 Oct, 2026 at 9:45 AM
Our apps and website One Passionflix account works on all of these: DeviceWhere to get it Computer (Windows or Mac) watch.passionflix.com in Chrome, Fir...
Fri, 23 Oct, 2026 at 9:57 AM
This almost always has one of four causes. First, find out who charged you: look for the company name on your bank or card statement. The charge saysWho c...
Fri, 23 Oct, 2026 at 9:52 AM
The Passionflix website and applications can be accessed worldwide. You can watch all the books, that we turn into movies, wherever you are & when...
Fri, 23 Oct, 2026 at 9:59 AM
New titles go live at 11:00 UTC on release day.
Series release one episode a week.
New titles can reach the Prime Video and Roku channels a little lat...
Fri, 23 Oct, 2026 at 3:29 PM
You can cancel at any time. Where you cancel depends on who charges you, so check that first. Step 1: Check who charges you Look at your bank or card st...
Mon, 26 Oct, 2026 at 9:59 AM
The Passionflix channel on Amazon Prime Video is a separate service run by Amazon. We supply the movies; Amazon handles the account, billing and support.
...
Fri, 23 Oct, 2026 at 9:45 AM
We don't refund a subscription period that has already started. When you cancel, you keep access until the end of that period and you won't be charg...
Fri, 23 Oct, 2026 at 3:46 PM