Most Frequently Asked Questions

Trouble Finding BDBH S2 in your app?
Season 2 of The Black Dagger Brotherhood (BDB S2) isn't a separate title. You'll find it inside the show, in the season menu. In the Passionflix mo...
Fri, 30 Oct, 2026 at 2:36 PM
I can't log in to Passionflix
Most log-in problems have one of these causes. Start at the top. 1. You're using a different email than the one you signed up with You log in with t...
Fri, 23 Oct, 2026 at 9:56 AM
I reset my password but still can't log in
Try these in order: Use the same email you reset the password for. The reset only changes the password for that one account. Type the new password you...
Fri, 23 Oct, 2026 at 9:45 AM
Where can I watch Passionflix?
Our apps and website One Passionflix account works on all of these: DeviceWhere to get it Computer (Windows or Mac) watch.passionflix.com in Chrome, Fir...
Fri, 23 Oct, 2026 at 9:57 AM
I cancelled but I'm still being charged
This almost always has one of four causes. First, find out who charged you: look for the company name on your bank or card statement. The charge saysWho c...
Fri, 23 Oct, 2026 at 9:52 AM
What countries is Passionflix available in?
The Passionflix website and applications can be accessed worldwide.  You can watch all the books, that we turn into movies, wherever you are & when...
Fri, 23 Oct, 2026 at 9:59 AM
When are new Passionflix movies and episodes released?
New titles go live at 11:00 UTC on release day. Series release one episode a week. New titles can reach the Prime Video and Roku channels a little lat...
Fri, 23 Oct, 2026 at 3:29 PM
How do I cancel my Passionflix subscription?
You can cancel at any time. Where you cancel depends on who charges you, so check that first. Step 1: Check who charges you Look at your bank or card st...
Mon, 26 Oct, 2026 at 9:59 AM
Passionflix on Amazon Prime Video
The Passionflix channel on Amazon Prime Video is a separate service run by Amazon. We supply the movies; Amazon handles the account, billing and support. ...
Fri, 23 Oct, 2026 at 9:45 AM
Can I get a refund?
We don't refund a subscription period that has already started. When you cancel, you keep access until the end of that period and you won't be charg...
Fri, 23 Oct, 2026 at 3:46 PM