Payments
You can subscribe on the web or in one of our apps. Where you subscribe decides who bills you, and that's where you'll manage or cancel later.
On ...
Fri, 23 Oct, 2026 at 9:45 AM
Pay on the web (Passionflix on your statement)?
Sign in at watch.passionflix.com.
Go to "You", then "Payment".
Choose "Upda...
Fri, 23 Oct, 2026 at 9:44 AM
Redeem a code
New subscriber
Open the link in the promo email, or go to checkout.
Create an account or sign in.
If the code isn't filled in al...
Fri, 23 Oct, 2026 at 9:45 AM
Buy a Passionflix gift card at gifts.passionflix.com, delivered by email or by post.
To redeem it, sign in on the web and enter the code at checkout, or u...
Fri, 23 Oct, 2026 at 9:45 AM
Usually because a discount ended. Promo codes and gift cards lower your price for a set time. After that, your subscription continues at the regular price. ...
Fri, 23 Oct, 2026 at 9:45 AM
The most common reasons:
You subscribe through Apple, Google Play, Amazon or Roku. Codes only work for web subscriptions.
The code is for new subscrib...
Fri, 23 Oct, 2026 at 9:45 AM
Don't pay again. One of these is almost always the reason:
1. You're signed in with a different account
Your subscription belongs to one account...
Fri, 23 Oct, 2026 at 9:45 AM
A declined payment is almost always caused by the card or the bank. These checks fix most cases in a few minutes.
Pay through Apple, Google Play, Amazon o...
Fri, 23 Oct, 2026 at 9:45 AM
Two charges almost always mean two subscriptions: on two accounts, or one on the web and one in an app store.
Check who charged you each time
Look at th...
Fri, 23 Oct, 2026 at 9:45 AM
No, the billing date can't be changed. It's set by the day you started your subscription.
The date only changes if your subscription ends and you ...
Fri, 23 Oct, 2026 at 9:45 AM