There can be several reasons why a code doesn't work when you try to apply it during the purchase flow.

  1. First of all you need to be logged into your account to redeem a code.
  2. Make sure that the code is still valid. All promotions and campaigns are time limited and can only be redeemed in a certain period.
  3. Founding member and gift card codes are unique and can only be used in one account. If the code doesn't work you might have redeemed it already in another account.

If you need more help please contact our support.