Payment declined? Check your card details, bank settings, and billing provider, then update your payment method.
A declined payment is usually caused by your card or your bank, not your Passionflix account. The checks below fix most cases in a few minutes.
First: do you pay through Passionflix?
If you pay through In-App purchase Apple, Google, Amazon or Roku, the payment is handled by them. Update your payment method in that account instead.
During the registration process
- double-check that you have inserted the correct credit card data
- make sure that you have sufficient funds on your card
- check that the card is open for online purchases
If the registration of your credit card is still rejected please ask the issuer bank if this type of transaction is allowed for your credit card.
Recurring payment for an active subscription
What happens if a renewal payment fails?
We email a payment reminder to your contact email.
• We try the payment again for 5 days between the attempts.
• You keep access during that time / your access is paused until payment succeeds.
• If payment still fails after 3 days attmps, your subscription ends, and you'll need to subscribe again.
- make sure that you have sufficient funds on your card
- check that your card is still valid
If you need to update your payment information, please login to your account on passionflix.com and go to your account settings.