If you are paying for a subscription but you are still confronted with a message saying "please purchase a subscription" or you see a lock sign on all movies, do the following:
1. Check the subscription status of your account
You can check your subscription status on the Passionflix website and in the account settings of your mobile app.
If there is no active subscription it might be that you have created a second account and you are paying for a subscription in another account. In that case logout and login with the correct email address.
If you are not sure in which account you have started the subscription then please contact customer support at email@example.com and we will help you out.
2. Check if you are paying through Passionflix.com, Roku or Amazon Prime
If you can watch Passionflix movies on Roku or Amazon Prime but not on passionflix.com or the Passionflix apps then you started a subscription for Roku of have access through Amazon Prime only. Roku and Amazon Prime are offered as an add-on services and login and payments are handled separately.
If you receive any other error message please check out our technical help section for your specific device. There you will find basic troubleshooting guidelines that you can go through.