If you are paying for a subscription but you are still confronted with a message saying "please purchase a subscription" or you see a lock sign on all movies do the following:
1. Check the subscription status of your account
You can check your subscription status on the Passionflix website. If there is no active subscription it might be that you have created a second account and you are paying for a subscription in another account. In that case logout and login with the correct email address.
If you are not sure in which account you have started the subscription then please contact customer support at firstname.lastname@example.org and we will help you out.
2. Check if you are paying through Passionflix.com or Roku
If you can watch Passionflix movies on Roku but not on passionflix.com or the Passionflix apps then you started a subscription only for Roku. Roku is offered as an add-on service and login and payments are handled separately.
If you receive any other error message please check out our technical help section for your specific device. There you will find basic troubleshooting guidelines that you can go through.