Email support@passionflix.com. Write from the email address you sign in with so we can find your account.
Include this, and we can usually help in one reply
- what you were trying to do, and what happened instead
- the exact error message, or a screenshot
- the device and app, for example "iPhone app" or "Chrome on Windows"
- for billing: the company name on the charge (Passionflix, Apple, Google Play, Amazon or Roku), the date and amount, and the last 4 digits of the card
Never send your password or your full card number.
Who handles what
| Your question | Who can help |
|---|---|
| Your Passionflix account, web subscription, playback | Passionflix support (email above) |
| A subscription or charge from Apple, Google Play, Amazon or Roku | That store. See How do I cancel? for links |
| The Passionflix channel on Prime Video or The Roku Channel | Amazon or Roku |
| Merchandise orders, returns or damaged items | Email us. We pass it to the Passionflix team. |
| Book submissions | See I would like to submit a book |
Quick answers: Cancel · Sign-in help · Paying but can't watch · Plans and prices