This is unfortunate. Let's see if we can sort this out. Please check the following on your computer:

  1. Do you have an active subscription? You can check that on our website in your account settings.
  2. Are you using a supported device?
  3. Is your internet connection stable and fast enough to stream?
  4. Have you checked if your computer and browser are up to date? Are there any pending updates?
  5. Have you emptied the cache and deleted the cookies in your browser?
  6. Have you re-installed the browser?
  7. Have you logged out and logged in again? This will update your subscription information.
  8. Have you restarted your computer?
  9. Are any other movies playing?
  10. Is the movie playing on another browser or a mobile device?

If you can answer all questions with yes and the movie still doesn't play on your computer then please send us an email to so that we can have a closer look at the issue. Please add the following information in your email:

  • your email address
  • the computer model and software version
  • the browser version
  • the error message
  • when do you get the error message
  • the movie you try to play