This is unfortunate. Let's see if we can sort this out. Please check the following on your computer:
- Do you have an active subscription? You can check that on our website in your account settings.
- Are you using a supported device?
- Is your internet connection stable and fast enough to stream?
- Have you checked if your computer and browser are up to date? Are there any pending updates?
- Have you emptied the cache and deleted the cookies in your browser?
- Have you re-installed the browser?
- Have you logged out and logged in again? This will update your subscription information.
- Have you restarted your computer?
- Are any other movies playing?
- Is the movie playing on another browser or a mobile device?
If you can answer all questions with yes and the movie still doesn't play on your computer then please send us an email to firstname.lastname@example.org so that we can have a closer look at the issue. Please add the following information in your email:
- your email address
- the computer model and software version
- the browser version
- the error message
- when do you get the error message
- the movie you try to play