This is unfortunate. Let's see if we can sort this out. Please check the following on your Apple device:
- Do you have an active/ paid subscription?
You can check this on your Apple device
Log in with your registered e-mail account on our Passionflix mobile App
On the menu click on You
My Offer> See my current Offer - Are you using a supported device?
- Is your internet connection stable and fast enough to stream?
- Have you checked if your device and the app are up to date? Are there any pending updates?
- Have you re-installed the app?
This will empty the cache and the app will have a fresh start. - Have you logged out and logged in again?
This will update your subscription information. - Have you restarted your device?
- Are any other movies playing?
- Is the movie playing on another device e.g. your web browser on a computer?
If you can answer all questions with "yes" and the movie still doesn't play on your Apple device then please send us an email to support@passionflix.com so that we can have a closer look at the issue.
Please attach the following information to your email:
- your registered account email address
- the device model and software version
- Passionflix app version
- error message
- when do you get the error message
- the movie you try to play