This is unfortunate. Let's see if we can sort this out. Please check the following on your Apple device:

  1. Do you have an active/ paid subscription? 
    You can check this on your Apple device
    Log in with your registered e-mail account on our Passionflix mobile App
    On the menu click on You
    My Offer> See my current Offer
  2. Are you using a supported device?

  3. Is your internet connection stable and fast enough to stream?
  4. Have you checked if your device and the app are up to date? Are there any pending updates?
  5. Have you re-installed the app? 
    This will empty the cache and the app will have a fresh start.

  6. Have you logged out and logged in again? 
    This will update your subscription information.

  7. Have you restarted your device?

  8. Are any other movies playing?

  9. Is the movie playing on another device e.g. your web browser on a computer?

If you can answer all questions with "yes" and the movie still doesn't play on your Apple device then please send us an email to so that we can have a closer look at the issue.

Please attach the following information to your email:

  • your registered account email address
  • the device model and software version
  • Passionflix app version
  • error message
  • when do you get the error message
  • the movie you try to play