Your username is the email address you used when you created your account.

Find it yourself

  1. Search your inboxes (including spam) for emails from Passionflix, such as a welcome email or receipt. The address they were sent to is usually your sign-in email.
  2. Try a password reset on each email you might have used at Forgot password. You only get a reset email at the address that has an account.
  3. Check your bank statement. If the charge says Apple, Google Play, Amazon or Roku, you subscribed through that store. If it's a Prime Video or Roku channel subscription, it has a separate account. See I can't sign in.

Ask us to look it up

Email support@passionflix.com with:

  • the email addresses you might have used
  • the last 4 digits of the card you pay with, or a store receipt or order ID

For your security, we can only share account details with the email address on the account.