If you are paying for a subscription but are still confronted with a message saying "Please purchase a subscription" , do the following:
Check the subscription status of your account on web
- login on the Passionflix website
- click on YOU in the top right section
- click on My Plan
- Verify if you have an active subscription
Check the subscription status of your account on mobile app
- login on your mobile App ( iOS, Android)
- from the menu click on You
- Select "See my current offer"
- Verify if you have an active subscription
If there is no active subscription
- it might be that you have created a "second" account and you are paying for a subscription in another account.
- In that case logout and login with the correct email address.
If you are not sure in which account you have started the subscription then please contact customer support at support@passionflix.com and we will help you out.
Check if you are paying through Passionflix.com, Roku, or Amazon Prime
If you can watch Passionflix movies on Roku or Amazon Prime but not on passionflix.com or the Passionflix apps then you started a subscription for Roku of have access through Amazon Prime only.
Roku and Amazon Prime are offered as an add-on services and login and payments are handled separately.
If you receive any other error message please check out our technical help section for your specific device. There you will find basic troubleshooting guidelines that you can go through.