First of all we are sorry that we display this message to you. We are aware that it doesn't help at all and we are working on a better message.
What we actually should display to you is that the account you use to access Passionflix doesn't have an active subscription. Please login to the website and purchase a subscription.
If you are already paying for a subscription and you still see this message please double check the account you are logged into. You can check that in the app settings.
You might be logged in with a second account that has no subscription. If you can't remember which account you used to pay for the subscription please contact customer support at email@example.com and we will help you out. This is the information we are going to need.
If you are paying for a subscription via Roku and want to access the same content through the website or app then you will need to start a second subscription on our website.