First of all we are sorry that we display this message to you. We are aware that it doesn't help at all and we are working on a better message.

What we actually should display to you is that the account you use to access Passionflix doesn't have an active subscription. Please login to the website and purchase a subscription.

Already paying?

If you are already paying for a subscription and you still see this message please double check the account you are logged into. You can check that in the app settings.

You might be logged in with a second account that has no subscription. If you can't remember which account you used to pay for the subscription please contact customer support at and we will help you out. This is the information we are going to need.

If you are paying for a subscription via Roku and want to access the same content through the website or app then you will need to start a second subscription on our website.